Privacy Policy

Forex Platinum Trading Pty Ltd is committed to preserving and respecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) in respect of the collection, management and disclosure of your personal information. Forex Platinum Trading may also collect personal information for the purposes of complying with other legislation such as the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth).

Information we collect about you

We collect personal information about our clients which generally is any information that identifies you as an individual. This includes information such as your name, address, contact number, credit card and other personal details. If the information we collect personally identifies you, or we can reasonably identify you from the information you have submitted, then that information is considered to be personal information. We collect this information for the purposes set out below (see item 4).

We also collect personal information (such as contact details) about persons who are not our clients, including our former or potential clients, people who enter our premises, or people who apply for a job with us. We collect this information for the following purposes:

  • In the case of former clients, we collect and hold personal information to comply with our financial services obligations.
  • In the case of potential clients, we collect personal information to assist with promotional activities, marketing research and product development.
  • In the case of people who enter our premises, we collect personal information for workplace health and safety reasons and to contact those who’ve provided services to us.
  • In the case of people applying for jobs with us, we collect personal information to assist with assessing their applications.

Usually, we collect information directly from you. We may collect such personal information from you over the telephone, via email, when you complete an application form or from other sources during providing our services to you. However, sometimes we also collect your personal information after receiving information via a sponsorship agreement that we have entered with a particular party.

Website Cookies and the use of personal information

We make use of “cookies” technology to improve the functionality of our website. A cookie is a small string of information that a website transfers to your browser for identification purposes.

If you provide personal information via our website (e.g. by completing an online form), cookies may be used to match your web browser to that personal information. This may be done for the following purposes:

  • to monitor your usage of, and browsing behavior on, our website;
  • to identify information or services that may be of interest to you (based on your usage of, and browsing behavior on, our website); and
  • related marketing purposes.

Internet browsers typically permit settings to be adjusted to manage or block cookies. However, if you disable the cookies feature, you may not be able to access all the functionality of our website.

What happens if you choose not to provide the information?

You do not have to give us your personal information. However, if you choose not to, we may be unable to provide you with all our products and services.

How we use your personal information

We use your personal information to:

  • communicate with you;
  • enable us to provide our products and services (and to provide information about those products and services) to you;
  • administer the provision of our products and services (such as make bookings, send you bills and collect amounts owed from you);
  • improve the products and services we provide to you and inform you about any improvements or changes in those products and services;
  • market products and services that we or third parties offer (you can opt out of receiving such marketing information at any time by contacting; and
  • enable us to meet our financial services obligations.

How we disclose your personal information

We try to minimize the instances in which we disclose your personal information to third parties. (In particular, we will not sell your personal information to third persons.) However, there are times when we need to disclose your personal information to third parties (mainly to enable us to provide our products and services to you) or as required by courts, tribunals, government regulatory agencies or the police.

Note: Forex Platinum Trading Pty Ltd is required under the Corporations Act 2001 (Cth) to maintain particular transaction records and surrender them if required to the Australian Securities and Investments Commission.

You can access and correct information

We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete, relevant, not misleading and up-to-date. We encourage you to contact us about changes to your personal details. You can also access the personal information we hold about you, except in certain limited circumstances. If you wish to do so, please send an email to our Compliance Officer and we will respond to you within 30 days.

You can also request that information we hold about you be corrected or deleted, and we will take such steps as are reasonable in the circumstances to ensure this is done. If you wish to do so, please email our Compliance Officer.

How we hold and secure your personal information

We take all reasonable steps to protect the security of the personal information that we hold from misuse, loss, unauthorized access, modification or disclosure. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy. You should be aware that the Internet is not a secure environment. If you use the Internet to send us information, including your email address, it is sent at your own risk.

It is your responsibility to keep your password safe.

Data Breach

Should any unforeseeable event occur which results in the loss, or unauthorized access or disclosure of your personal information that is likely to result in serious harm to you, we will investigate the matter and notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable pursuant to our obligations under the Privacy Act.

Updating our privacy statement

We may revise or update this document occasionally. The current version will be posted on our website. You should check back to our website from time to time to view the most recent version of our privacy statement. You can also obtain a copy of this privacy statement from the Compliance Officer.

Further Information about protection of personal information

If you want to contact us with specific queries or concerns in relation to this Privacy Policy, or if you have any questions as to how your personal information is collected, used, disclosed, protected and/or processed by us, please contact us at:


Online: by visiting

Phone: +61 2 7227 7857

Mail: Level 14, 275 Alfred Street, North Sydney NSW 2060

If you are not satisfied with the manner in which we deal with your complaint you may refer it to the Office of the Australian Information Commissioner (OAIC) at:


Online: by visiting

Phone: 1300 363 992

Mail: GPO Box 5218, Sydney NSW 2001